According to research by Deloitte & Touche Human Capital, 95% of CEOs agree that effective internal communication is critical to a company’s success, but only 22% think it is effective.
Executives usually view effective internal communication as a free process that does not affect financial performance.
However, a SIS International Research investigation refutes this. It shows that productivity losses from poor internal communication can cost a worker up to $26,041 in lost wages annually. Thus, good internal communication affects the company’s profits and losses.
You may now be wondering if your company has an effective internal communications system. Look no further; This checklist will show you if your company has an effective one Intercom is it or not. So, read it to the end!
4 indications of a failure of the intercom in the workplace
There are four indicators of a lack of communication in your company:
1. Your employees are not aware of the goals you need to achieve.
Try this: As you move into your office, ask every employee you meet about your goals for the next month or three. If you are having trouble responding to your request, there is a problem contacting your company.
The objectives to be achieved should be communicated to the employees by the manager. It should be stressed enough to be expressed as much as possible at the point where you are fully aware of your goals and focus all your efforts on achieving them.
Research has found that 90% of employees work to achieve this advantage when they understand their overall role in the company, but this percentage drops to 23% when they don’t.
2. The work is not done frequently, exactly.
There are different possibilities:
- The work did not complete as expected.
- The work was completed twice by different employees.
- No work is ever completed.
All the many situations are caused by poor communication of superiors. It may be because of the “personnel factor”, but it is the fault of leaders who do not ask their employees for more clarification or resources to perform their tasks.
3. You receive many complaints from customers.
As long as the business is running, customers will always have problems. However, if you receive a lot more complaints from customers than usual, it could be a sign of a communication problem within your organization.
It may be that customer support does not adequately communicate concerns about product development, or that product development does not communicate changes to other departments, among other possibilities.
Internal communications often affect goods or services, which ultimately leads to customers misunderstanding a big deal.
4. Your sales volume is high.
Almost all companies around the world struggle with the complex and challenging problem of employee turnover. Given how expensive they can be, organizing a comprehensive solution is essential. An organization can lose a worker up to 213% of his wages.
With 71% of workers believing that managers do not spend enough time defining goals and plans, two proactive employee retention strategies are important for taking communication from an “employee-centered” perspective and teaching managers to speak clearly and consistently about all actions.
Don’t let the specter of poor communication stop you from realizing your company’s internal communication crisis.
So, after knowing the indicators of bad internal communication mentioned earlier, we are now sure that you can maintain good and effective internal communication with your employees and grow your business.
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