- First place in customer satisfaction with a score of 1.8.
- Best values for customer service, brand, provider and service application.
- CEO Schrefl: “Winning the test is the best affirmation for our service team employees.”
After winning the test two years ago, Drei Österreich once again won the gold medal in the Connect Customer Scale in 2022: for the eighth time in a row, Connect identified the satisfaction of around 3,400 mobile customers from the DACH region. The survey was conducted in Austria in April and May 2022. Three of them received the highest ratings in the categories of Customer Service, Brand, Provider and Service Application and won the Connect B2C Customer Scale with a score of 1.8.
Rudolf Schreifel, CEO of Drei: “Dre pursues the goal that digitization is accessible to everyone in Austria and that they can benefit in the best possible way. 4.1 million customers, homes and businesses currently use our networks and services. The renewed award as the most recognized network operator is the best affirmation for our employees, especially those in On the hotlines, in the three stores and our network technicians, who help ensure the quality of our services is maintained despite high usage.”
Scores are based on scores. Connect uses a special points system, called WPS Score (WEKA Promoter Score). The ratings for the four individual categories of Brand/Provider, Customer Service, Network and Service Application are included in the overall score. While Connect asks about employee friendliness and responsiveness in customer service, the brand/provider category is about the image of standards and value for money, the network area is about availability, connection quality and reliability, and the service application is about their operations and scope of functionality.
More about https://www.ots.at/redirect/connect2
Hutchison Drei Austria GmbH is a 100% subsidiary of CK Hutchison Holdings Limited (Hong Kong) and as part of the “3Scandinavia & Austria” division is a member of 3Group Europe. Drei generated sales of €866 million in fiscal year 2021. As Austria’s leading telecommunications provider, the company offers mobile, internet, landline, television and business solutions from a single source. In addition to the largest store network of all Austrian telecom operators and comprehensive customer service for individual and corporate customers, Drei also has the country’s strongest LTE network with a population coverage of 98 percent. After launching the first truly connected 5G network in Austria in Linz in June 2019, Dre began testing the first independent Austrian 5G network in June 2021. In February 2022, the company was awarded the Ookla SpeedtestTM award for the fastest 5G network in the country for the second time in a row. More about www.drei.at.
Questions and contact:
Hutchison Drei Austria GmbH
+43 (0) 50660 33700
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